For Total Quality Logistics

The back-office engine TQL's growth demands.

Nearshore carrier operations teams that embed in 30 days, absorb 60% of manual tasks, and scale with TQL's 18% annual growth rate.

60%
of manual carrier tasks handled by nearshore team
30 days
from contract to fully embedded team deployment
40%
back-office cost reduction per task
Why now

TQL's 18% annual growth compounds the back-office problem every quarter

At $8.8 billion in revenue and 3 million loads per year, TQL's back-office workload is not a staffing problem. It is a structural one. Each point of growth adds proportional carrier task volume, documentation demand, and compliance overhead. Domestic hiring cycles run 3 to 6 months and cannot close the gap. Nearshore embedded teams from Lean Solutions Group fill that gap within 30 days, working inside TQL's existing systems with no disruption to current operations.

What a Lean Solutions embedded team delivers for TQL

Carrier Load Operations
Load coverage, check-calls, carrier communication, and exception handling managed end to end by dedicated nearshore specialists.
Back-Office BPO
Document processing, carrier onboarding, invoicing support, and data entry at the volume TQL's network demands.
Compliance and QA
Carrier vetting, insurance certificate tracking, and freight audit workflows built into daily operations from day one.
AI and Human Dispatch
AI-assisted routing and load matching with human oversight for complex situations and high-value carrier relationships.
Analog case study
Within 90 days of deploying a Lean Solutions nearshore carrier team, we had shifted 60% of manual back-office volume off our domestic floor. The team was embedded in our TMS on day one. We did not lose a single carrier relationship in the transition.
VP Operations, national freight broker | 2M+ loads annually

The ROI in plain terms

01
A nearshore team handling 60% of manual carrier tasks means TQL's domestic ops team focuses on high-judgment work rather than repetitive volume processing.
02
A 30-day deployment timeline means TQL absorbs the next wave of growth without a 90-day hiring cycle standing between demand and capacity.
03
A 40% reduction in back-office cost per task means TQL's 18% growth compounds revenue without compounding overhead at the same rate.

Ready to give TQL an ops advantage?

A 30-minute walkthrough shows how a nearshore carrier team integrates into TQL's current workflow and what the first 30 days look like in practice.

Book the TQL walkthrough